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Job Details

Relocation Specialist - Remote

Company name
Realogy Holdings Corp

Location
Concord, CA, United States

Employment Type
Full-Time

Industry
Customer Service, Real Estate

Posted on
Jun 08, 2022

Apply for this job






Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Relocation Specialist - Remote,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:\u003cp\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003e\u003ca href=\http://www.realogy.com/\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eRealogy Holdings Corp.\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e\u0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes\u003cstrong\u003e\u0026nbsp;\u003c/strong\u003esome of the most recognized names in real estate: \u003c/span\u003e\u003ca href=\https://www.bhgre.com/\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eBetter Homes and Gardens® Real Estate\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e, \u003c/span\u003e\u003ca href=\https://www.century21.com/\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eCentury 21®\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e, \u003c/span\u003e\u003ca href=\https://www.coldwellbanker.com/\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eColdwell Banker®\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e, \u003c/span\u003e\u003ca href=\https://www.cbcworldwide.com/\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eColdwell Banker Commercial®\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e, \u003c/span\u003e\u003ca href=\https://www.corcoran.com/\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eCorcoran®\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e, \u003c/span\u003e\u003ca href=\https://www.era.com/\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eERA®\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e, \u003c/span\u003e\u003ca href=\https://www.sothebysrealty.com/eng\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eSotheby\u0027s International Realty®\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy\u0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\color:#000000;\\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. \u003cstrong\u003eWe pursue talent \u003c/strong\u003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. \u003cstrong\u003eWe value diversity \u003c/strong\u003e– respecting backgrounds, cultures, perspectives.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\color:#000000;\\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eYou’ll find our commitment to diversity reflected in our achievements:\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cspan style=\color:#000000;\\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eForbes 2020 Best Employers for Diversity.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003e\u003cspan style=\color:#000000;\\u003eRecognized on the 2020 Human Rights Campaign \u003c/span\u003e\u003ca href=\https://urldefense.com/v3/__https:/c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2499490-1\u0026amp;h=414592108\u0026amp;u=https*3A*2F*2Fwww.hrc.org*2Fcampaigns*2Fcorporate-equality-index\u0026amp;a=Corporate*Equality*Index__;JSUlJSUrKw!!CHCva4lQ!V7Hq9z8jry2mbi5g4VJrhm9-jtcmXOENdMS-vH72q6amtqO3-pbdNGQYXxhZ1YbfSuE$\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eCorporate Equality Index \u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\color:#000000;\\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003e\u003cspan style=\color:#000000;\\u003eFirst residential real estate company to endorse the\u0026nbsp;\u003c/span\u003e\u003ca href=\https://c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2698282-1\u0026amp;h=3188291754\u0026amp;u=https://www.hrc.org/blog/hrc-announces-unprecedented-business-support-for-the-bipartisan-equality-ac\u0026amp;a=Equality Act\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003eEquality Act\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e\u0026nbsp;and fully support\u0026nbsp;\u003c/span\u003e\u003ca href=\https://c212.net/c/link/?t=0\u0026amp;l=en\u0026amp;o=2698282-1\u0026amp;h=1515556233\u0026amp;u=https://www.realogy.com/news/2018/10/03/realogy-announces-support-for-fair-and-equal-housing-act-bill\u0026amp;a=H.R. 1447\ target=\_blank\\u003e\u003cspan style=\color:#000000;\\u003e H.R. 1447\u003c/span\u003e\u003c/a\u003e\u003cspan style=\color:#000000;\\u003e\u0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan style=\color:#000000;\\u003e\u003cspan style=\font-size:16px;\\u003e\u003cspan style=\font-family:Verdana,Geneva,sans-serif;\\u003eWith diversity, we succeed together. 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one\}},FooterInfo:[{Name:Privacy Policy,Value:https://www.realogy.com/privacy-policy/,Icon:,onlyIcon:0},{Name:Accessibility Statement,Value:https://www.realogy.com/links/accessibility-statement,Icon:,onlyIcon:0},{Name:Do Not Sell My Personal Information,Value:https://submit-irm.trustarc.com/services/validation/9b852f5f-98b6-4200-8fac-a65b2b7fcc27,Icon:,onlyIcon:0},{Name:California Applicant Privacy Notice,Value:https://www.realogy.com/wp-content/uploads/2021/03/RDOCS-267332-v1-CCPA_Realogy_Applicant_Notice.pdf,Icon:,onlyIcon:0},{Name:Phishing Scam Alert,Value:https://www.realogy.com/phishing-scam-alert/,Icon:,onlyIcon:0}],EncryptedBruid:null,HashCode:0,LoggedIn:false,EncryptedSession:null,CompiledCss:true,IdForSocialLogin:1f82a893-6411-4f50-b9fb-e2ee241ce8f8,TotalCount:469,AllowAccessResponse:{Name:AllowAccess,Value:true},TalentSuiteClientName:null,ApplyStatus:null,ApplyDiff:10,NextApplyDate:null,LimitExceededMessage:null,JobId:1074486,JobCartResponse:null,TGLocales:[],IsGTG:false,LocaleDesc:,ResponsiveCandidateZone:true,BasicProfileDetails:null,DashboardData:null,PendingAssessments:null,googlejobsMappingfielddataJson:\u003cscript type=\application/ld json\\u003e{\@context\:\http://schema.org\,\datePosted\:\2022-06-07T10:09:36.927\,\description\:\\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eThe Client Service Specialist acts as a liaison between a designated team of real estate agents and various clients/partners that entrust us with their referral business. The Client Service Specialist is responsible for managing and delivering effective communication to all parties throughout the life of the referral.\u0026nbsp; This role is extremely critical in the success of converting these leads while ensuring the highest level of service is delivered to our clients/partners.\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eThe Realogy Leads Group is responsible for establishing business opportunities for independent sales associates affiliated with a Coldwell Banker Realty real estate company.\u003c/span\u003e\u003c/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eThe Client Service Specialist’s key responsibilities include, but are not limited to, the following:\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cul\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eReceives and reviews incoming referrals to understand all instructions pertaining to the client and information about the agent chosen to accept the referral.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eReaches out to assigned agent verbally to discuss client needs and share any special instructions. \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eFinish any data entry pertaining to the referral that has not already been entered.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cul style=\\\list-style-type:circle\\\\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eRelease referral agreement to an agent for their acceptance.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eConfirm referral acceptance to the client.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eCommunicates with the agent to obtain initial contact and regular status updates for each referral and transfers that data to the client via phone communication, client portal, or email.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eMonitors all communication between agent and client and manages that information accordingly.\u0026nbsp; The Client Service Specialist is looking for key information action items to ensure the referral is progressing smoothly.\u0026nbsp; If there are signs of concern, the Specialist is responsible for reaching out and trying to resolve the issue or take corrective action.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eSpecialist is responsible for maintaining data integrity in all systems.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eSpecialist runs reports to ensure that data-driven updates are received and delivered to all parties.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eSpecialist ensures contract information is obtained, reviewed, and shared with the client.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; margin-left:8px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eSpecialist ensures that all closing-related information is shared with all parties.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003eBasic Requirements:\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cul\u003e\u003cli style=\\\margin-bottom:13px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003eHigh School diploma or equivalent \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003e1-3 years prior customer service experience\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:normal\\\\u003eProficient in Microsoft Office Suite\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cbr\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eOther Requirements:\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cul\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eExtensive background in a customer service environment.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eExcellent data entry skills and thorough knowledge of Microsoft Office Suite.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eAbility to work well under pressure with excellent organizational skills and attention to detail.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eAbility to interface with multiple parties, both internal and external.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-left:8px\\\\u003e\u003cspan style=\\\color:#000000;\\\\u003e\u003cspan style=\\\font-size:16px;\\\\u003e\u003cspan style=\\\font-family:Verdana,Geneva,sans-serif;\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003e\u003cspan style=\\\line-height:115%\\\\u003eProfessional communication skills, both verbal and written.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli style=\\\margin-bottom:13px; 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Company info

Realogy Holdings Corp
Website : https://www.realogy.com/

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